Practitioner FAQs 

Every time you open the report you are getting the most up-to-date version with any new genes, data, or sliders we've added on the back end.

When logged into your portal, in the tab bar, click on "Purchase MHG DNA Kit".

In the Practitioner Resources tab in your account

there is a quad fold brochure available to download in the Practitioner Resources tab

Go to your account and look for the Practitioner Resources tab.

Go to your account and look for the Practitioner Resources tab.

Yes, you need a separate account for your personal information. Simply log out of your practitioner account, go back to the home page, click on Login/Register, then click Don't have an account? Click Here. Please write your email addresses and passwords down so you can easily switch between accounts.

In my client account, in the middle of the tab bar. Click on the tab that says "Register Your MHG DNA Kit". Then input the 6 digit code from the DNA box.

No, the only information the lab collects is the 6 digit code from the DNA box.

Your results are deposited directly into your account on the MHG website

No. We first verify that you are a licensed practitioner. Then we check to see that the account is fully filled out, includes a photo, and the other information asked for so we aren't posting blank listings.

Train your staff! Have them take the MHG Academy training and teach them how to get your clients set up, linked, etc

Have them login to the account they've created. Click on the Blue Button "Link Account". Have them input your practitioner code with letters & numbers: PRACT000000. A box will pop up with your name and ask them to confirm the practitioner is correct. They'll agree to terms/conditions. Then you go to your account where you'll see their name and Accept and Decline buttons.

On the dashboard under linked clients.

Under Linked clients, next to their name, click the toggle under "Who Can Purchase".

Yes, and No. They will have access to the Mood & Personality report, but unless you've clicked the toggle to automatically share the reports with them, they won't be able to see the reports until you share the reports with them.

No. It's important to go over the results with your patients and make sure there are no contraindications to any medications they might be taking currently.

Click on "View Client Details" and then scroll down to the report you want to share

Click on "View Client Details" and then scroll down to the report you want to share

Yes. If the client has created an account on MHG.com and linked up to your practitioner account. Click on "View Client Details" and you'll see options to buy the DNA kit and all reports at once.

No. They will have access to the M&P report immediately. If you want the reports to automatically share with them you'll need to click the toggle next to their name: "Share Automatically". The only report that you have to manually send is the Supplement report. A safety feature of MHG.

Go back to your Dashboard and look next to their name. There's a good chance you clicked the toggle giving them power to buy the reports on their own. Click the toggle again and you'll be able to buy the reports for them.

This is based on your discretion. If you think they'll jump to conclusions about the results or overreact, then it might be a good idea to go over all the reports in office

Yes, it's very useful to have your clients repeat the questionnaire so you can have objective feedback to evaluate their progress.

It's important for clients to understand quality of the supplements is critical. This is why we recommend that you recommend doctor formulated brands like those found on FullScript. We also want you to review current medications to make sure there are no contraindications. They should be made aware that all the supplements need to be taken together or their issues will likely not be resolved. 

Dr. Dunn has created a proprietary algorithm that synthesizes the inherited genetic risks (report), combined with inherited biochemical imbalances (pathways), and includes the person's genetic expressions (symptoms they report on the questionnaire) to come up with supplement recommendations.

Yes.

It helps keep track of patients' progress. As their symptoms reduce or change they can repeat the questionnaire and it will update their supplement protocol.

When you open the report you'll see a score between 1-100. 100 being the worst. The closer each category gets to 0 the better.

Retail: $25, WS: $49

In your portal, click on View Client Details next to the appropriate patient, scroll down to Supp report. Click "Repeat Questionnaire".

No. The reason is we feel it would be a conflict of interest to tell someone they needed a supplement then sell it to them.

No. However, we prefer to use high quality physician's line supplements. Many of which you can find on Fullscript.

No, it is a slightly lower rate when you give clients the option to buy the reports on their own.

Via a check at the end of the month. (If the total is above $100)

No. You'll earn slightly less commission by letting them purchase since it’s easier for you. 

No. If you are in your practitioner portal, the wholesale rate will automatically appear.

In the Practitioner Resources section there is a pdf of our brochure available to download and have printed.

Do you still have the MHG DNA box? Yes? Phew! The code is on the box and you can go ahead and register your kit now.

If you haven't sent the sample to the lab, but you lost your kit or you somehow damaged it or contaminated the swab there is a fee of $45/kit. Please send an email to [email protected] and let us know. Include your name and the order number.

In this case, we are sorry but we have no way of knowing who used which kit and you’ll need to start over. There is a $175/kit fee to receive new MHG DNA kits.

If you bought one DNA kit from our website you can email us with your name and order number and we will look up your MHG DNA kit number. If we are able to find your kit #, you can register the kit then.  

If you bought the DNA kit from your practitioner, reach out to them to see if they recorded the MHG DNA kit number you purchased from them. We may be able to help, so tell the practitioner to email us if they can’t find it. If this is not successful, we have reached a dead end. You’ll need to purchase a new kit. There is a $175/kit fee to receive new MHG DNA kits.

If the kit or swab was damaged or lost so therefore it did not get to the lab for processing it is $45. This is a replacement for the kit and has nothing to do with the lab fees we pay.
If you didn’t register your kit for any reason but you sent it to the lab for processing, we will pay that processing fee regardless of whether you get results. Therefore you will have to buy a new kit. The cost is $175.

First purchase the DNA kit. The kit will arrive in 5-7 days. Register your kit online then complete the test. Send it back in the return mailer. It will go directly to the lab. We will keep you informed of the kit’s progress via email. Results come back in 3-5 weeks and will be uploaded directly to the account created. If a client/patient has linked their account to yours, you'll be able to see their results as well.

TruDiagnostics

some medications, some medical treatments, smoking, drinking or eating before the test.         

Yes! It's rare, but has happened. Some people will struggle to swab enough DNA to test at all, regardless of circumstances. This is because they naturally do not shed enough cells compared to others which makes it harder to extract enough DNA for testing.

Not to worry! We'll send them another kit free of charge to retake their sample.

Try again! We will send you a new kit free of charge. If they decide they do not wish to try again we can provide them with a refund less handling and shipping costs. After 3 rounds of testing, we are unable to provide any further tests or refunds.

No. It will affect the viability of your sample.

2 swabs, a sample collection tube, a biohazard bag, and along with the kit (but not in the box) a return mailer.

Cheek swab

Yes. Use one swab for each cheek. Each swab gets put into one of two vials.

No. At this time the reports can only be purchased after your client is linked up to your practitioner account.

Because it updates every time you open the report with any new data that's been added.

The Report Summary is towards the bottom of the Mood & Personality Report.

Green means you got the correct code from both parents.
Yellow means you got one correct code and one incorrect code.
Red means you got two incorrect codes/alleles which reduces the function by about 70%.

A "SNiP" in genetics stands for "Single Nucleotide Polymorphism," which refers to a variation in a single nucleotide (A, C, G, or T) within a DNA sequence, representing a common type of genetic difference between individuals within a population; essentially, it's a small change in the DNA code.

The ID # that was assigned in the Genome Project to identify each gene.

The Characteristics affected by each gene.

The "Wrong" code in the DNA that results in a disease risk.

What codes for this gene you inherited from your mom and dad.

The chart is fully interactive and you can click on anything to find research based evidence for everything.

The chart is fully interactive and you can click on anything to find research based evidence for everything.

Click on the little arrow next to the "Results" column twice. It will organize the results by color.

No. It's never one gene = one diet recommendation. We think of a “diet” as eating specific foods based on a category like Mediterranean, Paleo, or vegetarian. This report will show types of foods to avoid or enjoy without categorizing them.

The Healthy Genes report is designed to provide information on overall genetic health risks.

Yes. We worked with Professional Co-Op Services to put together a blood work panel that covers a large % of our genes.

No. Your health care practitioner may want to get some specialized testing done to verify the expression of a rare gene.

This report shows you each biochemical pathway and the genetic variants that can cause an issue along the way.

To get a true baseline of their symptoms, they should stop all current supplements for at least 2 days.

It can mean they are on track and do not require any supplement assistance. Alternatively, if the client tends to under-report how they are feeling, it's possible they are under-reporting their symptoms. In this case, it's a good idea to go through the supplement questionnaire in the office with them.

Those that are called “physician lines” are available from practitioners only and are tested batch by batch for purity and label accuracy. These supplements will contain what they say they do.

The recommended supplements are meant to be taken together as a "genetically designed multiple". It’s best for them to wait until they have all of them together. Make sure your patients understand how important this is.

Utilize Fullscript! You can set your clients up with their supplement recommendations and email them directly from FS.

If you have swabbed your cheeks no refunds will be given.

To be eligible for a refund for an unused kit notify MyHappyGenes® within

thirty (30) days of placing your order through our website. 

You must confirm that you have not yet shipped your saliva sample to their laboratory. 

The box containing the kit must be unopened and in good condition. Ship it back to us.

For International return/refunds: The same information above applies.

We do not cover shipping for returns.

Please note that if you purchased your kit through a practitioner or 

at a conference or event, different refund policies may apply.  

You will need to check with the respective source for their refund policy, as 

we do not refund for orders that were not placed directly on our website.

Refunds provided under this policy will be issued to the same credit card used for the purchase (minus a $25 restocking fee) and will be processed within 21 business days of confirmation by the MyHappyGenes® Customer Care team that the refund conditions have been met.

The only info the lab has is the barcode on the vial. Everyone is welcome to use an incognito email address, so even MHG cannot identify who they are. DNA samples are destroyed at the lab after 90 days.

No. The information provided by MyHappyGenes® is for information purposes only and is not intended to provide medical advice, diagnosis, or treatment.

Yes, you should be able to advise your clients on what they are agreeing to.